Customer Service

FAQ about Trunki, the lightweight, animal child travel luggage for your kid

Click on the logos below to view our FAQ by product. Hopefully all the answers to your product-related questions can be found here.  If you can't find the answer to your question send it to us using our contact form and we promise to get back to you.

 


What size is Trunki?

Trunki's generous dimensions are 46 x 20.5 x 31 cm and it holds a massive 18 litre capacity!

Is Trunki suitable for hand luggage?

Yes, in the vast majority of cases (no pun intended!) - but please check with your airline before travelling.

What happens if part of my Trunki is broken or lost?

Please contact us on 01179 542780 or stuff@trunki.co.uk and we'll do our best to help. We have designed Trunki to have as long a life as possible, with most parts being replaceable :o)

What weight is Trunki?

Trunki is very light-weight at only 1.7 kg, 3.8 pounds, making it easy to carry and store in overhead luggage compartments.

How durable is Trunki?

We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of load and that you don't check Trunki in at the check in desk.

What age group is Trunki aimed at?

Trunki is the perfect size for children aged around 3-6 years. Unfortunately it does not come in adult sizes...yet!

How safe is Trunki?

Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from easily falling off. Trunki is CE marked and meets EN 71 safety standards.

Do you make any other exciting products?

We are constantly imagineering new boredom-busting products, register your email here to be the first to know.

How well designed is Trunki?

Trunki was designed by award-winning designer Rob Law. Rob spent ages testing and perfecting the design. You rarely see this level of crafting in a children's product. Read how Trunki began and watch Rob's story here.