Returns and Refunds

If you are unhappy with your Trunki for any reason, please send it back to us with the original packaging and we'll be happy to refund or replace it.

You must return an item within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

We strongly advise that a proof of postage certificate should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

We regret that postage, packing and insurance are direct costs and cannot be refunded.

Should goods be damaged or faulty please contact us on 0870 626 0002 or via our online form.

Please include your order details and send returns to:

Trunki Returns
Magmatic Ltd
12 Backfields Lane
Stokes Croft
Bristol
BS2 8QW