We Are Recruiting

Job Title: Logistics & Global Sales Administrator Extraordinaire

Salary: £22,000-£24,000 per annum

Location: Bristol

Magmatic is pioneering children’s travel gear, through design and distribution of desirable innovative products that engage and educate.  We’re a market leading company, selling internationally to over 90 countries and to major UK retailers and independents in the nursery, toy and luggage markets. Our vision is to make every journey as enjoyable as the destination.  Magmatic’s goal is to grow Trunki into THE global brand for traveling families.

Your Mission

Working within the Operations department handling a variety of administration, sales order scheduling and customer communication. 

Liaising with the sales team, customers, and our warehouse to ensure the smooth running of order management, efficient order turnaround, and excellent customer/consumer service. 

Key Accountabilities:

  • Support the 3 sales areas - EU, UK and ROW - with all aspects of administration, i.e. setting up new customers, reviewing customer and assisting existing customers
  • Following the sales administration process for the company’s customer base
  • Entering all customer orders onto company’s CRM/ERP
  • Scheduling orders based on customer’s requirements whilst balancing with our current capacity
  • Communicating orders to the warehouse, and ensuring orders are shipped on time
  • Minimizing errors, following processes and procedures to ensure excellent customer experience throughout the sales administration process, which includes:
    • Processing orders in an accurate and efficient way;
    • Work closely with Operations Manager with any process queries, communication issues and other queries where appropriate to ensure stock availability for current orders for customers and delivery Customer in timely manner;
    • Liaising with Sales Department to help maintain good customer business relations and support Sales Department in timely manner as and when required;
    • Collecting and recording sales data;
    • Liaising with Finance Department to help maintain good cash flow by invoicing and resolving any emerging account issues in timely manner and following Month’s End directives;
    • Liaising with Warehouse to ensure timely customer return process for customers;
    • Liaising with other departments on ad-hoc basis, providing support and ensuring good internal information flow;
    • Supporting the Office Team during peak and/or absence periods to minimise disruptions in the sales administration process;
  • New customer setup and maintaining the existing customer records;
  • Keeping track of information that have financial impact on the organisation (non-compliance, chargebacks and other disputes);
  • Helping in creating new and improving existing internal processes;
  • Assisting with Customer service support when required e.g. emails and answering phones.
  • Report building and analysis. Maintaining and creating informative and direct reports based on data from a variety of sources, to suit specific needs.
  • Work with the distribution teams to effectively schedule all customer deliveries on a week-by-week basis, considering available stock and replenishments, commercial priorities and individual customer booking and delivery requirements. Ensuring all orders ship as intended.
  • Accurate data entry into an ERP system and ensuring the system is as up to date as possible.
  • General administration and dealing with a disparate range of questions and queries.

Benefits:

  • Combined office/home working options
  • Pension scheme
  • Generous holiday allowance
  • Casual dress code
  • A lovely team to work with (even if we say so ourselves 😊)
  • Trunki Slide!

So, if you think you’re just the person we’re looking for, send your CV and covering letter to laura@trunki.co.uk by Monday 25th April. 

WRITE TO US
Trunki Towers
Shaftesbury Chapel
Union Road
Bristol
BS2 0LP
WORKING HOURS
Monday-Friday
9 AM to 5 PM
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