Delivery & Cancellations

Free UK Delivery over £30

• We ship using Standard 48 hours tracked Royal Mail service, excluding bank holidays. Royal Mail delivers Monday to Saturday. Orders can be tracked via SMS or email (you must provide these at checkout).

• If your order includes both a Trunki suitcase and smaller items, please be aware that the smaller items may be placed inside the Trunki for delivery. This ensures that all components of your order arrive together in a single shipment.

• Orders placed after 11am on Fridays, as well as over the weekends, will be handled and processed on the following working day, which is Mondays.
  
  

Christmas Delivery Deadline:

• Please place orders before the 20th of December to ensure delivery before Christmas 2023. 

Made For Me (Design Your Own Trunki):

• We aim to build and deliver your Made For Me suitcase within 10 working days from the time of your order. During peak production periods or promotional events, there may be instances where the delivery timeframe extends beyond the standard 10 working days.

• The Made For Me service allows you to create a bespoke design for your Trunki suitcase. Once your order is placed, you will be unable to update or modify your design. Please review and confirm your design choices before confirming your order, this does not affect your statutory rights.
  
  

Order Modifications and Cancellations:

• Once an order is placed and payment is completed, it immediately enters our system for processing. As a result, we cannot accept any order cancellation requests for confirmed orders and order modifications may not be possible. 

• We strongly advise all customers to carefully review their orders before completing the purchase. Take a moment to verify the item, quantity,  colour, and shipping address to avoid any unwanted orders.