Delivery & Returns
Free UK Delivery for all orders over £20
A £2.99 delivery charge applies to all other orders in the UK.
Orders shipping to Europe incur a €8 delivery charge for all orders under €49.99. For all orders over this amount there is no delivery charge.
We ship using both DPD and Royal Mail.
For larger orders (trunkis, boostapaks etc) orders are shipped via DPD. DPD orders can be tracked via SMS or email ( you must provide these at checkout).
DPD Deliveries are dispatched next working Day
Small orders will be sent via Royal Mail in 2-3 working days. On occasion orders can take up to 5 days.
We currently do not offer weekend delivery.
Please note: As the Trunki Customiser is a bespoke made product you will be unable to update your design once the order has been placed, we will also be unable to accept returns if you are unhappy with the colours you chose, this does not affect your statutory rights.
If you are unhappy with your purchase for any reason, unless it is a bespoke made product you can return it to us within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.
If you purchased a bespoke made product we are unable to accept returns unless the product is faulty.
For guidance on how to return your order please contact us on 03303330464 or via our contact form.