Please Note: Due to Covid-19 Royal Mail are currently experiencing severe delays across the country. Please allow more time than usual for your order to arrive. We are doing everything we can to ensure your order arrives as soon as possible and apologise for the inconvenience. Delivery & Returns
Una the Unicorn's horn is a sticker that you'll find in her sticker pack. If you think the horn is missing please check the sticker pack. If you have not received the stickers then please get in touch.
Since February 2020 you no longer need to register your purchase in order to get the 5 year guarantee. Make sure you keep hold of your receipt (or if the Trunki was a gift please request it from the person who purchased it). If you want to claim under the 5 year guarantee you will just be asked to provide the receipt as proof of purchase.
We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of contents and that you don't check Trunki in at the check in desk. All Trunkis are covered by a 5 year guarantee.
Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from falling off. Trunki is CE marked and meets EN71 safety standards.
BoostApak is a robust and totally safe booster cushion designed to guarantee a child is always positioned at the optimum height to maximise protection provided from seatbelts in a collision. If your child's safety is paramount then BoostApak is the best portable booster on the market. BoostApak is certified to regulation ECE R44.04 for groups 2 and 3.
PaddlePak was specially designed to protect wet contents from leaking through, and protect dry contents from rainy day trips. It is made from a treated fabric that doesn't absorb water. In technical terms it's water resistant up to 1,500mm water pressure, although we don't recommend submerging your PaddlePak in water!
Our tropical PaddlePak range has a spacious 7.5 litre capacity and comfortably fits all your swimming gear. Shark and whale are a little larger with a 10 litre capacity and have separate sides for wet and dry contents.
We offer free delivery when you spend £20 within the UK, (delivery costs £3.50 below this threshold). We use Royal Mail's 48 hour tracked service and it usually takes 3-5 working days from when you place your order for it to arrive with you. If you have ordered a customised Trunki please allow 10 working days for it to be built and shipped.
If you are unhappy with your purchase for any reason, unless it is a bespoke made product you can return it to us within 30 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.
If you purchased a bespoke made product we are unable to accept returns unless the product is faulty.
Due to the Covid-19 pandemic we have temporarily suspended production of Made 4 Me customised Trunkis. This is a temporary measure while we have reduced staff in our warehouse. We hope to have customisable Trunkis ready to order soon.
Trunki by Melissa & Doug was produced from 2010 - 2014. As Melissa & Doug Trunkis have their own unique colours and designs and are no longer manufactured, we are unable to supply spare parts for them.
Please contact us on 0330 333 0464 or at firstname.lastname@example.org for replacement grips and tow straps. If you require a different spare part please contact your local Halfords store or contact Halfords Customer service either by phoning 0330 135 9779 or emailing email@example.com for a refund or exchange.
We will often pack smaller items inside your Trunki for quicker and more efficient shipping so please check inside your Trunki for any
additional items in case they are there. If your items are still missing please
contact us at firstname.lastname@example.org.