FAQs

Trunki has generous dimensions of 46 x 20.5 x 31 cm and it has an 18 litre internal capacity.

Yes, in most cases (no pun intended!) but we always recommend you check with your airline before travelling. 

Una the Unicorn's horn is a sticker that you'll find in her sticker pack. If you think the horn is missing please check the sticker pack. If you have not received the stickers then please get in touch.

Please contact us on 03303330464 or at hello@trunki.co.uk and we'll do our best to help. We also sell spare tow straps online.

You can purchase a spare or replacement Trunki strap in a colour of your choice here. Every Trunki comes with one strap included.

Since February 2020 you no longer need to register your purchase in order to get the 5 year guarantee. Make sure you keep hold of your receipt (or if the Trunki was a gift please request it from the person who purchased it). If you want to claim under the 5 year guarantee you will just be asked to provide the receipt as proof of purchase. 

Trunki is very lightweight and weighs only 1.7kg (or 3.8 lb), making it easy to carry and store in overhead luggage compartments.

We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of contents and that you don't check Trunki in at the check in desk. All Trunkis are covered by a 5 year guarantee.

Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from falling off. Trunki is CE marked and meets EN71 safety standards.

Trunki ride-on suitcases are suitable for children aged 3+ years and with a maximum weight of 50kg.

BoostApak is a robust and totally safe booster cushion designed to guarantee a child is always positioned at the optimum height to maximise protection provided from seatbelts in a collision. If your child's safety is paramount then BoostApak is the best portable booster on the market. BoostApak is certified to regulation ECE R44.04 for groups 2 and 3.

Yes! BoostApak fits comfortably within hand luggage restrictions, with a spacious 8 litre capacity with enough room for books, toys and a change of clothes.

BoostApak is a group 2 & 3 car seat suitable for children under 135 cm or weighing between 15-36 kg (approximately aged 4-12 years).

No, BoostApak has a very sturdy plastic shell which keeps all your belongings protected. No more bruised bananas at break time!

Please check the law in the country you intend to use the Boostapak in. We are only approved to ECE R44.04 for groups 2 and 3 which means it is approved to be used in the EU.

PaddlePak straps are adjustable; the maximum length is 50cm for the tropical range (Medium size), and 65cm for the shark and the whale (Large size).

PaddlePak was specially designed to protect wet contents from leaking through, and protect dry contents from rainy day trips. It is made from a treated fabric that doesn't absorb water. In technical terms it's water resistant up to 1,500mm water pressure, although we don't recommend submerging your PaddlePak in water!

Our tropical PaddlePak range has a spacious 7.5 litre capacity and comfortably fits all your swimming gear. Shark and whale are a little larger with a 10 litre capacity and have separate sides for wet and dry contents.

We can only deliver orders placed via trunki.co.uk to UK addresses. Trunki is a global brand and you can find your nearest Trunki stockist here.

We offer free delivery when you spend £20 within the UK, (delivery costs £3.50 below this threshold). We use Royal Mail's 48 hour tracked service and it usually takes 3-5 working days from when you place your order for it to arrive with you. If you have ordered a customised Trunki please allow 10 working days for it to be built and shipped.

For full details please see our Delivery & Returns page.

If you are unhappy with your purchase for any reason, unless it is a bespoke made product you can return it to us within 30 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded. 

If you purchased a bespoke made product we are unable to accept returns unless the product is faulty.

Due to the Covid-19 pandemic we have temporarily suspended production of Made 4 Me customised Trunkis. This is a temporary measure while we have reduced staff in our warehouse. We hope to have customisable Trunkis ready to order soon.

Trunki by Melissa & Doug was produced from 2010 - 2014. As Melissa & Doug Trunkis have their own unique colours and designs and are no longer manufactured, we are unable to supply spare parts for them.

If you are interested to work with Trunki for a partnership or brand collaboration please send us an email to marketing@trunki.co.uk and we will get back to you as soon as we can.

Please contact us on 0330 333 0464 or at hello@trunki.co.uk for replacement grips and tow straps. If you require a different spare part please contact your local Halfords store or contact Halfords Customer service either by phoning 0330 135 9779 or emailing customer.services@halfords.co.uk for a refund or exchange.

Please contact your local Halfords store or contact Halfords Customer service either by phoning 0330 135 9779 or emailing customer.services@halfords.co.uk for a refund or exchange.

We will often pack smaller items inside your Trunki for quicker and more efficient shipping so please check inside your Trunki for any additional items in case they are there. If your items are still missing please contact us at hello@trunki.co.uk.

Our Activity packs as mentioned on the Trunki passports can all be found on our blog here: https://www.trunki.co.uk/blogs/trunki-travels/trunki-activity-packs